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| | Managing Disabled Staff & Customers - Publications - Page 3 |
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| | | | | | | | “K-Five were very helpful, professional and efficient....... I would recommend K-Five to anyone looking for quick, professional no fuss service."
Zaga Makhecha
HR Manager
Whizz-Kidz
Read Full Testimonial |
| | Following is a selection of Publications on the Subject of Managing Disabled Staff & Customers. You can buy these books on Amazon Just click the title.
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Price: From £194.03
Hardcover: 658 pages (April 1996)
Publisher: St Lucie Press
ISBN: 1878205633
Synopsis:
This text provides multi-disciplinary coverage of disability management strategies, interventions and services. It includes information on worksite disability management, industrial rehabilitation, health insurance, workers compensation and functional capacity assessment. |
| | | | | | | | | | | | | | "K-Five Sales Ltd provided the best price and friendliest sales service. This was backed up with a professional approach....The overall service from K-Five Sales Ltd is highly recommended."
Nik Thompson
Group Quality, Health and Safety Officer
Océ (UK) Limited
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Price: From £48.99
Hardcover: 440 pages (January 23, 1996)
Publisher: St Lucie Press
ISBN: 1884015948
Synopsis:
Reasonable accommodation is defined as any change in the work environment or in the way business is usually conducted that results in equal employment opportunity for an individual with a disability. With the Americans with Disabilities Act in full swing and more than 35,000 court cases on record, there is much to be done to get most companies into compliance.Reasonable Accommodation: Profitable Compliance with the Americans with Disabilities Act was designed to provide those responsible for diversity and implementing the ADA with specific benchmark examples of how companies have provided accommodations that have had a positive impact on profitability, quality, employee and customer relations.This masterfully written book covers many important topics dealing directly with the ADA. It also provides numerous technologies available that can greatly increase productivity and quality of performance for disabled employees, as well as a "who's who" of case studies including: AT&T, Boeing, Federal Express, Ford Motor Co., Bank of America, Digital Equipment, General Electric Co., IBM, Motorola, WAUSAU Insurance Co., Sears Roebuck, Philip Morris, and many more. |
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Price: £24.07
Hardcover: 476 pages (May 1988)
Publisher: John Wiley & Sons Inc
ISBN: 0471838896
Synopsis:
This book integrates the principles of human resources management into the strategic management process in the context of health services organizations. It is the first book in the health services field to relate strategic management theory to human resources practices. Specific, real-life examples of human resources management in health care organizations are offered. Chapters cover organizational systems, strategy and people, structural systems (including information systems), behavioral systems (including corporate culture, organizational change, and transformational leadership), and management systems (including recruitment, placement, training, performance appraisal, compensation, and labor relations). Appendixes contain federal recordkeeping requirements and a checklist for a collective bargaining contract. |
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Price: From £10.85
Hardcover: 352 pages (September 28, 1993)
Publisher: John Wiley & Sons Inc
ISBN: 0471584975
Synopsis:
"The Executive's Guide to Controlling Health Care and Disability Costs is much more than a standard guide to cost containment techniques. Rather, it brings together the achievements of leading organizations, the most current research, and a strategic vision incorporating quality and value imperatives, continuous learning and improvement, and information-driven action commitments. The authors show the opportunity for improvement is great regardless of the direction of change in state and national public policies." - Mary Jane England, MD President Washington Business Group on Health "A groundbreaking book offering both innovative strategies and concrete solutions for employers. A must for any executive interested in regaining control over health and disability costs." - William D. Hager President and Chief Executive Officer National Council on Compensation Insurance "This book integrates the key ingredients for successful control of health care and workers' compensation costs: active, hands-on management by the employer, attention to the human beings involved, an effective organizational culture, and the same care and attention as given to quality." - Douglas F. Stevenson Executive Director National Council of Self-Insurers "The Executive's Guide to Controlling Health Care and Disability Costs injects a much needed dash of optimism into a pessimistic broth. We all need to be reminded that there are things we can do to manage this problem and that waiting for Washington to solve it is simply not enough." - John W. Rowe President and Chief Executive Officer New England Electric System "Management of their own employee health plan ranks among the most significant challenges facing the 1990s executive. The authors explain managed care and outline all the critical associated issues in an uncommonly insightful, nonjargonistic manner. The chapter on the new importance of health care information systems is essential reading." - Brian S. Gould, MD Senior Vice President United Health Care Corporation . |
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Price: £11.75
Spiral-bound: (September 2002)
Publisher: High Tide Press
ISBN: 1892696126
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| | | | | | | | | The Manager's Guide to Preventing a Hostile Work Environment: How to Avoid Legal Threats by Protecting Your Workplace from Harassment Based on Sex, Race, Age, Disability or Sexual Orientation
Authors: Wanda Dobrich, Steven Dranoff, Gerlad L. Maatman, Gerald L. Maatman Jr
Price: From £4.00
Paperback: 200 pages (May 2002)
Publisher: McGraw-Hill Education
ISBN: 0071379282
Synopsis:
Lawsuits and settlements arising from discrimination and sexual harassment complaints are a huge financial drain on both business and government organizations. Below is a modest list of a few of the judgments and settlements in excess of 1 million dollars paid out for discrimination and hostile environment claims in recent years. Hostile Work Environments explains how discrimination and hostile behavior are often surface manifestations of more fundamental cultural and behavioral problems that managers can address with practical measures in their departments. The authors identify the "warning signs" that could lead to hostile work environment complaints that managers should look for in themselves and their employees. The book also gives dozens of practical suggestions for addressing workplace problems before they turn into a "hostile work environment" complaint, and gives guidelines for investigating and addressing a problem or complaint once it has surfaced. What most of these legal actions have in common is that an employee has accused the employer of creating a "hostile work environment" and is suing on this basis. Due in part to changes in federal law making it easier to sue organizations for punitive damages under "hostile work environment" lawsuits, the number of these lawsuits has dramatically increased in recent years. "Hostile Work Environments" is the first book that helps managers understand the problem and take positive steps to avoid hostile work environment complaints and legal problems. While many competing books have covered the individual factors that can cause a hostile work environment such as racial discrimination, sexual harassment, age and gender discrimination, this is the first guide for managers that brings them all together in a single "how-to" book on prevention. |
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Price: £31.85
Hardcover: 304 pages (September 1994)
Publisher: John Wiley & Sons Inc
ISBN: 0442017324
Synopsis:
Shows how to create job descriptions that fully comply with ADA, OSHA, and Worker's Comp regulations to meet the needs of disabled and diseased workers and boost overall productivity. Defines terms such as "disabled," "reasonable accommodation," and "psychological accommodation," and explains how to interpret and implement legal provisions. |
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Authors:Nathan Cohen
Price: From £168.25
Spiral-bound: (February 2002)
Publisher: High Tide Press
ISBN: 1892696193 |
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Price: £4.95
Paperback: 53 pages (April 11, 2003)
Publisher: International Labour Office/ ILO
ISBN: 9221116395
Synopsis:
Throughout the world, people with disabilities are participating in and contributing to the world of work at all levels. However, many persons with disabilities who want to work are not given the opportunity to do so. This code addresses this and other concerns while providing valuable guidelines for employers in the management of disability-related issues in the workplace. |
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Authors: Edna Mora Szymanski (Editor), Randall M. Parker (Editor)
Price: From £10.74
Paperback: (May 1996)
Publisher: Pro ed
ISBN: 0890796408
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Authors: Richard G. Luecking, Ellen S. Fabian, George P. Tilson
Price: £19.53
Paperback: 272 pages (March 2004)
Publisher: Brookes Publishing Co
ISBN: 1557667098
Synopsis:
This work covers securing satisfying jobs for people with disabilities by fostering partnerships between employment specialists and businesses. It helps readers to: understand the theoretical framework for improving career development practices through relationship building; understand what employers want and expect from employment service providers; learn about the building blocks of strong partnerships with employers; find practical guidelines for getting to know both job seekers and employers, marketing proactively to businesses, matching job seeker characteristics with employer needs; consider the possibility of non-traditional employment through customized job consultation; and explore specific ways to make employment service programmes more customer-oriented and understandable to employers. |
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